Capabilities

A complete service lifecycle inside one branded experience.

Start with the modules your company needs today. Add capabilities as your products, customers, and operating model grow.

Customer operations

Give teams one source of truth for every company, location, contact, service, and relationship.

Company and location hierarchy
Customer-specific users and roles
Products and active services
Onboarding workflows
Cost centers and allocations

Support & service

Move customers and staff through a shared support workflow without exposing another company’s records.

Ticket intake and assignment
Customer and staff views
Notifications and approvals
Knowledge base
Public service tracking

Sales & fulfillment

Turn quotes into orders, projects, activation tasks, and recurring customer relationships.

Quote builder
Digital terms and approval
Online ordering
Order-to-project handoff
Service configuration

Billing & payments

Keep financial workflows inside the portal while each licensed company controls its own payment relationship.

Invoices and statements
Payment methods
Processor choice
Dunning workflows
Accounting integration

Network & communications

Combine service operations with infrastructure, voice, Wi-Fi, and customer lifecycle tools.

NOC visibility
Device monitoring
Wi-Fi administration
Voice user management
Microsoft onboarding

Content & growth

Pair the operating portal with public pages that explain services, generate demand, and support customers.

Marketing site
Custom landing pages
Knowledge content
Lead capture
Custom domains
Module licensing

One product does not have to mean one-size-fits-all.

OrbitWorks can present a focused portal to each company. Features appear only when licensed and configured for that company.

Customers
Tickets
Orders
Projects
Quotes
Invoices
Billing
Products
Knowledge base
NOC
Wi-Fi
Voice
Microsoft 365
Cost centers
Custom domains
Your portal. Your brand. Your operation.

See how OrbitWorks can fit the way your company already works.

Request a demo